ITIL® 4 Foundation
In this course participants receive an introduction to the Information Technology Infrastructure Library version 4, commonly known as ITIL® 4. ITIL 4 provides a set of guiding principles and best practices that are commonly used by organizations around the world to generate value and deliver high-quality and cost-effective services to consumers and customers. In this class, participants are introduced to ITIL 4 concepts and practices and they learn how organizations can use this information to conduct business activities more efficiently and effectively. Upon completion of this course, participants will be qualified to attend more advanced ITIL 4 courses that provide more detailed information about ITIL 4 concepts and practice and how they can help organizations.
Live Virtual Classroom
Friday, 13 March 2020, Saturday, 15 February 2020, Saturday, 18 April 2020
08:30 AM – 11:30 AM, 09:30 PM – 12:30 AM EDT
16 Day (Fri – Sat), 16 Days (Sat – Sun)